Terms and Conditions
Delivery and Shipping Terms & Conditions
- All orders are shipped out on Monday or Tuesday.
- If an order is placed on Monday or Tuesday it will be shipped out the following week.
- Orders are only shipped via one or two day transit with UPS.
- Delivery options at checkout have been formulated to only allow one or two day shipping to your location.
- We can not expedite when your order is shipped. We have a strict production and packing schedule that only allows for orders to be shipped on their schedule days.
Risks During Shipment & Delivery
- All products are individually packed frozen in plastic containers in then shipped in tested tightly packed insulated shipping containers to ensure that baked goods arrive in the best condition possible.
- We are not responsible if products shift during transit.
- Tops of donuts and cupcakes may hit the top of the container and icing design, garnish or drizzle may become damaged.
- Shipping has been extensively tested and the method we use has proven to provide the best results with the least amount of damage.
- We do not offer refunds for baked goods that receive damage from shifting in their containers during transit.
- Packages need to be accepted and unpacked immediately upon delivery.
- We are not responsible for products damaged to being left in the heat or other elements after being delivered.