Have a question for us regarding our baked goods, facility, shipping, etc?
We have done our best to answer the most common questions we get right here on this page
What type of flour do you use?
We use King Arthur Certified Gluten-Free Flours. It is a blend of tapioca, potato and rice flour The mill that provides our flours at King Arthur Flour is dedicated free from gluten, dairy, egg, soy, peanuts and tree nuts.
I've heard that King Arthur's Certified Gluten-Free Flours have a risk of cross contamination with peanuts and tree nuts. Is that true?
King Arthur's Certified Gluten-Free Flours are made in different mills depending on whether they are supplying retail boxes or wholesale bags. Our bakery receives it's flour from a mill in Andersen, Indiana which supplies 5lb, 25lb and 50lb wholesale bags of it's certified gluten-free flours to bakeries and food service which is dedicated free from all top eight allergens and is certified gluten-free. The King Arthur Gluten-Free Flours found in retail boxes (at stores, online, etc) in the blue boxes do have a risk of cross contamination with tree nuts and peanuts due to being processed in a different mill.
Whoa! Why do your products & shipping cost so much?
There are many additional expenses that go into a dedicated bakery. Most gluten-free or vegan products that are less expensive from local bakeries do not use certified gluten-free products and operate in a shared kitchen that offers serious risk of cross contamination. Our bakery is dedicated gluten-free and is not a shared space. We built it from the ground up & we have purchased all new equipment to completely eliminate any chance of cross contamination. All of our ingredients are also completely vetted down to the manufacturer for cross contamination which limits what we can use. We only use safe vetted ingredients which results in a safe, high quality product that we can firmly stand behind.
There is also an added cost of shipping materials to keep baked goods cold during transit. The shipping liner alone is over $11 plus there's an added cost of cold packs, packaging for each baked good to protect them during transit. We have done our absolute best to find the most affordable and cost effective options without compromising the quality of our products while being shipped.
We have also extensively tested shipping times and carriers and we have found that our products can only be shipped for up to two day via UPS. Other carriers have not proven to be reliable enough to ensure that products are delivered on time.
What other ingredients do you use?
You can view a list of our ingredients here
How long will it take for my baked goods to arrive?
Please see our delivery & shipping page here
How should I store my baked goods after they arrive?
Either leave your baked goods out at room temperature and tightly sealed for up to two days or placed your baked goods in the freezer for up to three weeks and thaw immediately before eating.
Why are you out of stock so often?
Currently, we have limited capabilities to produce and store product for nationwide online ordering. We always opt to walk before we run ... so we are dipping our toe in the water to ensure that we can keep up and deliver a quality product through the mail before moving forward full steam ahead. If an item is out of stock, please check back Monday morning when we reload our inventory for the week on our site.
My products arrived thawed and not frozen. Are they still good?
Yes! We expect for your products to be thawed upon delivery. Our baked goods have been extensively tested for freshness and shelf life. Our products can be frozen and thawed up to three times and will be fresh during transit after thawing for up to five days.
What do you mean by dedicated facility?
We do not use or have ingredients in our facility with gluten, dairy, egg, soy, peanuts or tree nuts (excluding coconut). All of our equipment, pans and utensils are also brand new and have never been used with the ingredients we are free of to completely eliminate any risk of cross contamination.
Why do you not list yourself as a dedicated tree nut free facility?
We use coconut milk or shredded coconut in some of our products. According to the FDA coconut is considered a tree nut therefore we can not list our facility or products as tree nut free. However, we do not use or have any of the common tree nuts in our facility including almonds, cashews, walnuts, pistachios, macadamia nuts, etc.
Why do you only ship on Tuesdays via UPS?
Shipping on Tuesdays ensures us that packages will arrive within 1 to 2 days and will not get stuck over the weekend. We use Monday as a prep day and Tuesday as our shipping day. UPS has also been proven to be the most reliable and consistent carrier for time sensitive packages.
Do you ship to Canada?
Currently we do not ship to Canada due to customs restrictions on baked goods and the expensive cost for expedited international shipping.
Do you plan to offer any other products in the near future?
Yes! We plan to start offering mini bundts, cheesecake cups, cobblers, buns, dinner rolls and pizza crust in the near future.
How are your donuts made?
Our donuts are baked in a silcone donut pan in a convection oven.
Do you make any keto, low carb or sugar free baked goods?
Currently, we do not. Being that we are a dedicated bakery free from tree nuts, dairy and other binding agents making baked goods that are keto, low carb or sugar free is extremely hard. We are working on it though and plan to offer a few sugar free & low carb options in 2020.
Do you have a retail storefront that I can visit?
Yes, our storefront is located in Clearwater, FL and is open Tuesday to Sunday from 9:00am to 3:00pm. We carry cupcakes, donuts, brownies and dessert breads on a daily basis for walk-ins. We also provide special occasion cakes with a two week notice.